1. Introduction
Welcome to Matrix Electric (“we,” “us,” or “our”). We’re committed to protecting your privacy and handling your personal data with transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit [matrixelectric.co.uk] and use our services.
2. Information We Collect
We collect information in two main categories:
a) Information You Provide Directly
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Contact Details: Name, email address, phone number, postal address—submitted via contact forms, quotes, or service requests.
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Project Information: Data regarding your electrical projects or properties.
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Payment Information: Should you make payments online, we collect payment details processed by secure third-party payment providers.
b) Information Collected Automatically
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Technical & Usage Data: IP address, browser type and version, device type, pages visited, time and date of access, referral URLs.
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Cookies and Similar Technologies: We use cookies, web beacons, and similar tools to improve site performance and user experience. You can manage cookie preferences via browser controls.
3. Purposes of Processing Your Data
We process your personal data for the following purposes:
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Responding to enquiries and providing requested services or quotations.
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Managing your projects, including scheduling, invoicing, and communications.
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Administering billing, payments, and contracts.
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Improving, personalizing, and securing our website and services.
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Complying with legal obligations (tax, audit, regulatory).
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Communicating updates, promotions, or policy changes when consent is provided.
4. Legal Bases for Processing
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Performance of a contract: To fulfill your service requests.
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Legal obligation: To meet regulatory and compliance requirements.
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Legitimate interests: To improve our website, prevent fraud, and manage our business operations.
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Consent: e.g., for marketing communications and non-essential cookies.
5. Sharing and Disclosure of Your Data
We may share personal data with:
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Service Providers: Payment processors, website hosts, analytics tools, marketing platforms.
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Professional Advisors: Accountants, auditors, legal advisors.
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Regulatory Authorities: As required by UK law or to comply with lawful requests.
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Business Transfers: During mergers, acquisitions, or asset sales (with notice to you).
6. Cookies and Tracking
We utilize cookies and similar technologies to:
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Enable essential website functions.
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Analyze usage patterns and performance.
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Deliver relevant marketing communications (with your consent).
You can disable non-essential cookies via your browser settings. Please note this may affect site functionality.
7. Third‑Party Links and Tools
Our site may link to or incorporate services from third parties (e.g., Google Analytics). We disclose the use of such tools and encourage you to review their privacy policies.
8. International Transfers
Your information is stored and processed in the UK. If transferred outside the UK, we ensure appropriate safeguards (e.g., GDPR-compliant contracts).
9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined or as required by law. When no longer needed, we securely delete or anonymise it.
10. Your Rights
You may exercise the following rights (where applicable by law):
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Access, correction, deletion, or restriction of your personal data.
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Object to data processing.
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Request portability of data.
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Withdraw consent at any time (without affecting prior processing).
To exercise these rights, contact us as noted below. If you’re in the UK or EU and disagree with our handling of your data, you can also lodge a complaint with the Information Commissioner’s Office.
11. Security Measures
We implement appropriate technical and organizational controls (e.g., encrypted transmission, access restrictions, periodic reviews) to prevent unauthorized access, alteration, or disclosure.
12. Children
Our services are not directed at children under 16. We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this policy from time to time. When we do, we’ll indicate the new effective date at the top. Significant changes will be notified via our website or direct communication.
14. Contact Us
For questions, data access requests, or concerns, please contact:
Matrix Electric
Email: michael@leonelectricians.co.uk
Phone: +44 7400 207799
Address: 169 high street hornchurch RM11 3XF, United Kingdom
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.